Refund and Return Policy

Refund and Return Policy

At Occulthouse, we strive to provide the highest quality products. We offer a 7-day return policy and replacement options for defective or damaged items.

Return Policy

1. Items can be returned within 7 days of delivery.

2. Items must be in their original condition, with all original tags, packaging, and accessories included.

3. Items must not have been used or damaged.

Return Process

1. Contact our customer service team via email info@occulthouse.in or phone +91 7459011675

2. Provide order number, reason for return, and photos of the item (if applicable).

3. Receive a Return Merchandise Authorization (RMA) number and instructions.

Refund Timeline

Refunds will be processed within 5-7 business days after receiving the returned item.

Refund Method

- Refunds will be issued in the original payment method.

Shipping Costs

- Original shipping costs are non-refundable.

- Return shipping costs are the responsibility of the customer, unless the item is defective or damaged.

Replacement Policy

If you receive a defective or damaged item, we'll replace it promptly.

Replacement Eligibility

1. Notify us within 7 days of delivery.

2. Provide proof of damage or defect (photos or videos). 3. Item must be in its original condition.

Replacement Process

1. Contact our customer service team via email info@occulthouse.in or phone +91 7459011675

2. Provide order number, reason for replacement, and proof of damage/defect.

3. Receive a Replacement Authorization (RA) number and instructions.

Replacement Timeline

- Replacements will be shipped within 5-7 business days after receiving the returned item.

Exceptions

- Custom-made or personalized items may have limited return and replacement options.

- Items damaged due to normal wear and tear or misuse are not eligible.

For any questions or concerns, please contact our customer service team:

Email: info@occulthouse.in Phone: +91 7459011675 Address: Khati Baba,Jhansi

Changes to this Policy

Occulthouse reserves the right to modify this Return and Replacement Policy at any time.

By shopping with Occulthouse, you acknowledge that you have read, understood, and agree to our Return and Replacement Policy.

Revision Date: 15 Feb 2024